Great Service Means Happy Customers
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2 weeks ago
We were on the way to see whales 🐋 when our mazda broke down. Luckily we were very close to Charlevoix Mazda dealership. They were amaizing and quick. Absolute 5* service from Danny!! He arranged our loaner car, and we were back on the road in no time...or on the time to have great whale watching trip. We didn't miss it because of the Mazda service team. While we cruise they took our car in and fixed it. Danny was very proactive and communicated with us about everything. Just great experience! Thank you
4 months ago
My Mazda CX9 displayed some messages about malfunction on my front radar system. Out of concern, I decided to send it to Mazda Charlevoix since I was in the area. I was attended to by Jean Bernard who proceeded to explain to me why these malfunction messages appear. He also went to the car, got down to the floor to check on some fluid that had dripped from the car to make sure it was not a gas leak. He confirmed it was water due to condensation from the aircon.
So within 10 minutes, I was able to get on my way comforted by the knowledge that my car was ok.
I was just super impressed with the professionalism Jean exhibited. He was very friendly, and his willingness to address my concerns was really appreciated. Thanks, Jean.
3 years ago
Thanks Jean-Bernard for great and efficient service
2 years ago
Excellent service 😁
2 months ago
I was really satisfied with the quality of the service provided. I was specifically looking for a 2022 CX5 and I visited several dealerships but none could compete with them. Both the quality of the vehicles offered and the service. I came from Quebec to buy my car here, don't hesitate to make the trip. Ask to do business with Wilfrid Herbreteau, you will have peace of mind.
